Due to the new COVID-19 restrictions being put in place on the 5th of November, all our collections from our Dartford shop will need to be collected by 5pm on the 4th of November.
Any collections that are not picked up by this date and time will be transferred to our Chatham store for collection, at our designated click and collect point.
For further information on collections or firework orders, please call us on 01634 817 583
Although many packages are still arriving, as usual, there is potential that some parcels may be delayed in transit.
Due to the COVID-19 (Coronavirus) outbreak, government regulations and local restrictions may prevent your order from reaching you on time.
We are working as hard as we can to implement contingency plans.
But please allow up to 3-5 extra working days for your parcel to arrive.
If you encounter any issues with your order, please contact our customer support team here, and we will be happy to assist.
WE ARE STILL DOING MAIL ORDER WHILE THE WORLD IS DEALING WITH CORONAVIRUS.
Our firework delivery service is second to none, we offer nationwide delivery all year round, and 99.9% of all our fireworks are delivered to your door the next working day but NOT A GUARANTEE.
Ghengis Fireworks is proud to offer all of our customers the option to have their fireworks delivered straight to their door. Please check out our page Fireworks Delivery Service for detailed information that explains the different delivery services that we provide.Important Notices:
The list below details our fireworks delivery rates for orders that do not qualify for our free delivery service.
Due to a restriction by our couriers, we are unable to ship any orders that are placed and received on Friday’s until the following business day (Monday) as our carriers will not transport or store fireworks over the weekend.
By law there must be an adult (someone the age of 18 or older) present to take delivery of your order, they must provide ID and sign for the fireworks. It is against the law to supply Fireworks to any person under the age of 18.
If an adult is not available to take delivery of your order, there will be a charge of £14.00, for re-delivery. It is always better to have your fireworks delivered to your workplace, but please remember to get permission first!
If you cancel an order that has already shipped, you are still responsible for the full cost of the delivery and return delivery cost.
We can only apologise that we are not currently able to offer delivery services to the Isle of Man, Guernsey or Northern Ireland.
If your order qualifies for free delivery, it will be picked packed and sent out the same day if ordered before 1 pm.
The list below identifies what orders qualify for our FREE DELIVERY service!
5th of November (firework season) Delivery As you can imagine in and around the 5th of November is our busiest time of the year and for that reason, we had to make a special section in our delivery page to clarify a few things.
Our very best effort is made to provide a next working day delivery; however, it is NOT a GUARANTEE! Our couriers at times do run into unforeseen circumstances and mechanical failures, this falls outside of the control of Ghengis Fireworks, as such, we cannot be held liable.
We Guarantee to send your fireworks out on an overnight delivery but what we cannot do is Guarantee the couriers hold up there end and deliver it the next working day.
Yes, you can! All orders sent out for delivery are tracked. You will receive an email or SMS text with your tracking number along with a link to the couriers tracking website.
The reason the cost of delivery is so high is that all fireworks contain explosives.
Only a selected few couriers in the UK hold a license to transport explosives, and the cost of shipping with them is very steep but something we have no control over.
Ghengis Fireworks apologizes for any delays in delivery. Unfortunately, the courier service we use does at times have delays and breakdowns. As this is a third party courier we are not informed of delays or the reasons why a certain delivery hasn’t been delivered. You will need to directly contact the courier regarding delayed or missed deliveries.
All orders placed with the delivery option of “Pickup From Chatham Store ME4 4LB” will be ready for pickup at our Chatham Store on the same day you placed the order (unless otherwise stated).
Please note: Any “Pickup from our Chatham Shop” orders will be held for a maximum of three months only! After this time all products will be returned to stock to be sold.