FIREWORKS FREQUENTLY ASKED QUESTIONS

Looking for some help or need some information regarding your fireworks or mabey delivery options

below you will find a knowledge base of information we have put together answering some of the most common questions we get asked we have broken this down into three different section to make it easier for you to navigate and find what you need.

If there is a question you need to answer but can find it here, please get in touch, and one of our friendly staff members we will do there utmost to help you.

BUYING FIREWORKS

Frequently asked questions about buying and letting off fireworks

CAN I BUY FIREWORKS ANY TIME OF THE YEAR?

Yes, and fireworks are increasingly popular throughout the year for weddings, birthdays and even at summer evening barbecues. Remember that demand is high on Nov 5th and New Year approaches so order early. You can order from our website 365 days a year.

CAN I LET MY FIREWORKS OFF AT ANY TIME?

Yes, with certain limitations – Fireworks are not allowed after 11.00pm (or earlier than 7.00am) except on Bonfire Night (midnight), Diwali, New Year, and Chinese New Year (1 am).

DO I NEED A LICENCE OR PERMISSION?

No. A private display needs no formalities unless you live in Northern Ireland where you will need to buy a local authority licence. If you are putting on a public display, or are charging for entry then you should follow all the published guidelines for an organised event.

DO I NEED FIREWORK INSURANCE?

Most good household policies will cover the risks associated with domestic fireworks. If in doubt, check with your insurance company. You will definitely need special coverage if you run a public event – see insurance for more details.

PICTURES OR MESSAGES IN FIREWORKS?

We do provide a service called Lancework were you can have names or logos in fireworks.

Please contact us for further information.

BANGERS, AIR BOMBS AND JUMPING JACKS?

Many types of fireworks which adults remember from their own childhood are no longer available either by law or by a voluntary agreement within the fireworks industry.

This includes bangers and, as a general rule, fireworks of erratic flight.

HOW DO I KNOW MY FIREWORKS ARE SAFE?

All of our fireworks conform to CE & BS 7114 Part 2: 1988 the quality standard for fireworks in the UK. Beware of fireworks from untrustworthy sources.

IS MY GARDEN BIG ENOUGH?

Depending on what fireworks you buy depends on the safety distance. CAT2 fireworks have a safety distance of 8M which is suitable for most small gardens were as CAT3 fireworks require 25M safety distance which is better suited to medium to larger sized gardens.

CAN I BUY PROFESSIONAL FIREWORKS?

Cat 3 fireworks are used in professional displays but Cat 4 can only be purchased and used by properly accredited professional firework display companies.

We do sell professional Cat 4 fireworks on our wholesale website but to be able to purchase you must go through safety checks and provide the correct licences and certificates.

WHAT IF THE WEATHER IS POOR?

Bad weather need not affect your fireworks display, but it might limit the enjoyment of your spectators! Most fireworks can be protected against rain with polythene bags or clingfilm.

Leave it as late as possible before you set them out. Strong wind is a major consideration though in cancelling your fireworks.

You should not ignite anything (including the bonfire!) if there is a risk of burning debris being blown in an unwanted direction.

IMPORTANT NOTICE

Fireworks legislation is not coordinated across the EU. You may be offered fireworks bought abroad with no CE or UK BS7114 accreditation.

These fireworks are illegal to buy, sell or use.

FIREWORK SETUP AND INFORMATION

Frequently asked questions about different fireworks and how to set them up.

DO I HAVE TO REMOVE THE CLEAR FILM ON TOP?

The Quick answer is no you do not need to remove the transparent plastic film on the top of your fireworks.

This film will not affect the fireworks performance and is merely a thin layer of protection to stop the contents of the fireworks being damaged.

HOW DO I SETUP COMPOUND FIREWORKS?

Compound fireworks are easy to set up and takes less than a minute.

First, remove the cardboard lid from the firework. You can do this just by cutting the tape on each side which holds the lid in place.

Secondly, take a close look at the labels on the top of the cakes you will see they are labelled PART ONE, PART TWO, PART THREE or PART FOUR.

Make Sure PART ONE is facing the crowd, and PART THREE or FOUR is Furthest away from the crowd.

(you can view an image of the setup image here for reference)

Finally, tear back the orange label on PART ONE called FUSE. This will then expose the fuse ready to be lit when you are ready.

Compound fireworks sit on a wooden bases and are pretty stable already but for extra security. You can place bricks around the edge of the fireworks or use a wooden stake and duct tape around them.

WHATS THE DIFFERENCE BETWEEN 13G & 1.4 G

The difference between 1.4g and 1.3g is the percentage of flash powder in the fireworks. 1.4g fireworks will have less than 5% flash powder and 1.3g has more than 5% flash powder. More flash means bigger bursts more bang and more volatility so you need to be careful when storing and shipping.

It is more expensive to ship 1.3g containers from China than 1.4g. If you are storing 1.4g fireworks and add one small 1.3g firework to it, the whole lot is then classed as 1.3g so be aware of what you are storing.

WHAT DOES THE CATEGORY OF FIREWORKS MEAN?

F1 or Category 1 fireworks are the likes of sparklers, party poppers and Christmas crackers.

F2 or Category 2 fireworks are generally garden fireworks that can be used safely in a garden that is 5 – 8m or 16ft to 25ft.

F3 or Category 3 fireworks have more flash powder inside meaning they are much more powerful. These will be much louder with bigger bursts in the sky. The safety distance can be as much as 25m or 80ft to you and me.

F4 or Category 4 fireworks are for professional use only so not for sale to the public.

ACCOUNT INFORMATION

Frequently asked questions about your account and orders

HOW DO I CREATE AN ACCOUNT?

An account will automatically be created for you when ordering fireworks with the details you provide during checkout, details of your new account will be emailed to the address you provided at checkout.

You can also click on the register button in the top right-hand corner of the website to set up your account.

HOW DO I EDIT MY ACCOUNT DETAILS?

To edit your account details you will first need to sign in to your account by visiting My Account page.

Once signed in please click on the Account Details Tab to bring up the current account details area for you to amend your details.

I FORGOT MY PASSWORD?

This is quite a common thing now with many of us having different passwords for each website that we use. While this is a good safety measure, it can and often does mean at times we all forget what password variant we have used on a particular website.

Being compliant with data security standards we here at Ghengis Fireworks are never shown and have no way to display your current password. So, unfortunately, this is not something we can answer via an email enquiry.

You will need to create a new password. Please see the section “How do I reset my password” below for detail on how to perform this action.

CAN I RESET MY PASSWORD?

You will need to use the Lost Password form.

Simply enter the email address you provided when your account was created, you will then be emailed a temporary link that will allow you to safely and securely create a new password for your account.

Once you have successfully created your new password you can once again log in to your account.

CAN I UPDATE MY SHIPPING OR BILLING ADDRESS?

Log in to your account and head to the My Addresses section.

Here you can update both the billing address and shipping address (if it differs from the billing address)

CAN I VIEW & PRINT INVOICES?

You can print invoices by Logging into your account and heading to the Orders section under my account.

Locate the order you wish to view and print the invoice and then click “Download Invoice (PDF)”, this will allow you to save the invoice for this order to your device as well as printing it off.

HOW CAN I VIEW MY PREVIOUS ORDER?

Yes you can, Log in to your account and head to the Orders section.

Locate the order you wish to view and click View, this will then show you details of this order.

HOW DO I CANCEL MY ORDER?

If your order status is “Awaiting Payment“: You can head over to the “Orders” section, find the order you wish to cancel and the click “Cancel”.

If your order status is “Awaiting Processing” or “Completed“: You will need to contact us directly either through our contact form or over the telephone about cancelling your order and being refunded.

Please Note: If you cancel an order that has already been shipped, you are still responsible for the full cost of the delivery and collection.

STILL, NEED SOME HELP?

Looked through our F.A.Q and still not found the answer you’re looking for? Not a problem we can still help please use the contact form to submit your question, and we try to reply to your query in less than 24hrs.

If you would like your questions answered a bit quicker, you could always give us a call on 01634 817853